Deliveries are made to the User's specified address and in the manner outlined in the order summary. Users must verify the content of the delivery and report any anomalies as soon as possible, using the contact information provided in this document or as described in the delivery note. If the parcel is visibly damaged, users may refuse to accept it.

Deliveries are made to the following countries or territories: the United Kingdom. Delivery times are specified on this website or during the checkout process. Products shall be delivered within thirty (30) days of purchase, unless otherwise specified on this website or agreed upon with the User.

Failed delivery

The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damages or delays after handover to the carrier if the latter is arranged by the User.

If the goods are not received or collected at the time within the deadline specified, the goods will be returned to the Owner, who will contact the User to schedule a second delivery attempt or to agree on the future course of action. Unless otherwise agreed, any delivery attempt starting from the second shall be at the User’s expense.


We want you to enjoy everything you purchase from us and hope you are delighted with your new KG Physio equipment, however,  if something isn't quite right or you change your mind, you can return your purchase in its original condition within 30 days of receiving it. Your statutory rights are not affected by this. Please get in touch with us by emailing and we will be sure to get back to you in no time.